Refund & Cancellation Policy

Last updated: 23 October 2026

KoolKad provides personalised digital cards and interactive experiences.

Cancellation before delivery

Cancellation requests made before delivery will be reviewed based on whether customisation or fulfilment has started. If work has started, any proposed deduction will be explained before a refund is confirmed.

After delivery

Once your digital card or experience has been delivered or made available for use, change-of-mind refunds are generally unavailable. Some products are delivered automatically after payment confirmation.

Problems with your purchase

If your purchase is not delivered, does not work as described, or you are charged incorrectly or twice, contact us. We will investigate and provide an appropriate correction, replacement or refund.

Product-specific terms

Any product-specific cancellation or delivery terms will be stated before payment.

Contact us

To request assistance, email familialiyas.my@gmail.com with your order or payment reference and a description of the issue.

Your rights

Nothing in this policy limits your rights under applicable Malaysian law.